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Do overseas customers receive warranty and technical support?
Yes. Overseas customers may receive support through:
- OSHIMA overseas subsidiaries
- Authorized distributors and agents
For equipment purchased through an authorized distributor, customers are encouraged to contact their original sales channel first for faster and more localized support. When needed, OSHIMA sales headquarters may coordinate with local partners for follow-up service.
For second-hand equipment, OSHIMA can help confirm model information and service status. Support availability will depend on machine age, parts availability, and technical feasibility.
Actual service arrangements may vary depending on market, equipment type, and service location.
Can discontinued products still be repaired?
Some discontinued products may no longer be repairable due to obsolete components, material shortages, or discontinued technical support. Repair availability depends on model type, parts inventory, and technical feasibility.
Which products have been discontinued from hardware maintenance support?
Due to raw material shortages, discontinued component supply, and advancements in technology, the following legacy models are no longer supported for hardware maintenance:
Needle Detector
- ON-688CD1
- ON-688CDD
- ON-688CDII
- ON-688CDDII
- ON-688CD3
- ON-688CDD3
Fabric Inspection Machine
- CH1
- CH2
Fabric Spreading Machine
- KS1
- CS2
- KS3
Fabric Fusing Machine
DS Series, including:
- DS-205
- DS-301
- DS-450
- DS-501
- DS-600
- DS-1000
If your equipment model is not listed above, please contact OSHIMA to confirm current support status.
The list of unsupported discontinued products may be updated periodically based on parts availability, technical feasibility, and product lifecycle considerations. Please refer to OSHIMA’s latest official announcement for the most current information.
What support does OSHIMA provide for unsupported discontinued products?
Even when a machine is no longer supported, OSHIMA can help customers evaluate:
- Current models with similar functions
- Upgrade paths
- Production line transition planning
- Replacement strategies for legacy equipment
- Alternative solutions better aligned with current manufacturing needs
This helps customers modernize operations with minimal disruption.
What happens if replacement parts are no longer available?
If original replacement parts are no longer available, OSHIMA may evaluate:
- Alternative compatible parts
- Partial upgrade solutions to extend machine life
- Full equipment replacement recommendations
Our goal is to reduce operational downtime and support long-term production continuity.